Return & Refund Policy

This policy explains how refunds and cancellations work when you buy from Multi Serve Solution LLC ("MultiServe", "we", "us"). We sell software subscriptions and professional services rather than physical goods, so there is nothing to ship back. Instead, this page sets out when you can get your money back and how cancelling works.

If you have signed a proposal or agreement with us that sets different terms, that agreement applies. Nothing in this policy limits any rights you have under the consumer protection law that applies to you.

Software plans

This section covers subscriptions to MultiPOS, MultiLedger, MultiStock, MultiResolve and ILM Suite, on monthly or annual billing. Current prices are on our pricing page.

14-day money-back guarantee

If a new subscription isn't right for you, ask for a refund within 14 days of your first payment and we will refund that payment in full. This applies to the first payment for each product, on both monthly and annual plans.

Cancelling a monthly plan

• You can cancel at any time, and you won't be charged again.
• You keep access until the end of the month you have already paid for.
• After the 14-day guarantee, we don't refund partial months.

Cancelling an annual plan

• You can cancel at any time, and the plan won't renew.
• You keep access until the end of the year you have already paid for.
• After the 14-day guarantee, we don't refund the remaining months. Annual billing is already discounted by two free months in return for the yearly commitment.

AI Voice Receptionist

The AI Voice Receptionist is billed as a one-time setup fee plus a monthly plan. The 14-day money-back guarantee for software plans does not apply to it. Instead:

• Before setup starts: if you cancel before we start building your assistant, the setup fee is refunded in full.
• 7-day go-live guarantee: if, within 7 days after your assistant goes live, you tell us in writing that it does not answer calls as we agreed in your setup scope, we will fix it at no extra cost. If we cannot fix it within 14 days of your notice, we will refund the setup fee in full. Apart from this, the setup fee is not refundable once setup work has started.
• Monthly plan: you can cancel at any time and won't be charged again. You keep the service until the end of the month you have already paid for. We don't refund partial months.
• Usage charges: call minutes, phone numbers and similar usage passed through from telephone or AI providers are not refundable once used.

Services

This section covers Website Development, Custom Software Development, AI Solutions & Automation, SEO, Digital Marketing and Social Media Management. Before any paid work begins, we agree the scope, milestones and price with you in writing.

Project work

Projects are billed by milestone.

• Before work starts: if you cancel before we begin, your deposit is refunded in full.
• Milestones in progress or completed: once work on a milestone has started, fees for that milestone and any completed milestones are not refundable.
• Prepaid milestones not yet started: if you cancel mid-project, any amount you paid for milestones we have not started is refunded.

7-day launch guarantee

For website, custom software and AI automation projects: if, within 7 days after launch, you tell us in writing that the delivered work does not do what we agreed in your written scope, we will fix it at no extra cost. If we cannot fix it within 14 days of your notice, we will refund the project fees you paid in full. This covers the agreed scope only. It does not cover new features, changes of direction, third-party items such as domains, hosting or plugins, or problems caused by changes made by someone other than us.

Monthly services

• SEO, Digital Marketing and Social Media Management can be cancelled with 30 days' written notice.
• Fees for months already delivered, including the notice period, are not refunded.

Advertising spend

Advertising budgets paid to platforms such as Google or Meta are separate from our fees. They are governed by those platforms' own terms, and MultiServe cannot refund them.

How to request a refund or cancel

Email [email protected] from the address on your account. Include your name, your company, and the product or project the request is about. We reply within 24 hours on business days and tell you the outcome. Approved refunds are issued within 5 business days to the payment method you originally used. Your bank or card provider usually takes another 5 to 10 business days to show it.

If something is wrong with a charge, please contact us before opening a dispute with your bank. It is usually faster, and we will put it right.

Changes to this policy

We may update this policy from time to time. The version in force when you made a purchase applies to that purchase. When we change it, we update the "last updated" date above.

Contact us

Multi Serve Solution LLC, 5900 Balcones Drive #28923, Austin, TX 78731, USA.
Email [email protected], call +1 512 760 8385, or use our contact page.